Refund Policy Section 1: Defective & Damaged Items 

We stand behind the quality of all genuine HITZ carts purchased at BuyHitzCarts.com. If your HITZ carts arrive damaged, leaking, or with dead internal hardware, you are fully covered under our 30-day replacement policy. Simply submit your order details alongside visual proof of the defect to our support team. We will process a complete refund or dispatch a new replacement rapidly and efficiently.

Refund Policy Section 2: Returns & Unopened Items 

Customer satisfaction and order efficiency are our top priorities at BuyHitzCarts.com. Unopened HITZ carts in their original, sealed packaging with tamper-evident security tags intact may be returned within 14 days of delivery for a full product refund. Due to strict hygiene and safety regulations, opened or used HITZ carts cannot be returned unless a verified manufacturing or atomization defect is present upon initial receipt.

Refund Policy Section 3: Processing & Eligibility

Requesting a refund for your HITZ carts is simple and transparent. Once returned HITZ carts are received and inspected by our warehouse quality team, approved refunds are credited directly to your original payment method within 3 to 5 business days. Rest assured that BuyHitzCarts.com handles all missing package claims and hardware inquiries with complete accuracy, providing a seamless, reliable shopping experience every time.